Take Out Update
7/27/2021

We would like to offer some information about our take out options and how this service is provided. 

All the information and rules for Curbside Take Out below are in attempt to maintain the high quality of food we make along with making sure all orders are filled correctly. 

 

ONLINE ORDERING

We tested Online Ordering for awhile, however due to some issues with our system and the lack of ability to control the amount of orders we have temporarily suspended this ordering option.  There are current updates planned for our software that will allow us to better control the amount of orders that can be placed at any given time period.  Once that is possible we will resume testing this option for ordering. 

CURBSIDE TAKE OUT

All Curbside Take Out orders must be placed through our phone system. (No Walk Up Orders Can Be Received)

 

Our phone system will place you in the virtual waiting list to talk to the dedicated order attendant(s) staffed for each shift.  We have a dedicated staff that works either on the phones or as curbside food runner (the person that runs the food to your car).  Depending on the day and time the amount of staff will vary. 

 

Our phone system is currently set to have six people on hold (Virtual Waiting List for Curbside).  When we have more than six people on hold you will be told to call back.  During peak times when In House Dining business and Take Out business combined are high, the Owner may pause the system for 15 to 30 minutes to ensure all the orders are made to the standard that you expect.  You will be notified when you call that the system will be available at a later time.  For example, if the phones are paused at 7:05pm for 15 minutes then the message will say to call back at 7:20pm.

When the phone is paused or curbside ordering is not available, it is because we cannot handle anymore orders at that time.  During dinner, we generally receive 30-40 Take out Orders PER HOUR and sometimes we have to pause the system as we are not robots.  The average order has 4.5 items, so we are talking about 160 plus items per hour during peak times.  We cannot handle more than that in addition to a constantly busy Dine In business.

I hope this answers any questions you might have had about our current Take Out situation.  I am the Chef & Owner and I am here everyday.  I would love to serve every person in Wake Forest and the Surrounding Areas everyday.  However, we are a  small restaurant for the amount of food we serve each day.  Please understand that any decision I make is to ensure all Dine In and Take Out food is up to the standard of OTF while also balancing the work load of our AWESOME STAFF!  Thank you if you read all of this and we appreciate you so very much! 

Cheers,

Greg - Chef / Owner

info@otfalls.com